What delivery service are we using?
How long does it take to send a parcel?
- Once order confirm, around 1 to 3 business days.
Where can I track my parcel?
- You may track your parcel here.
What if I missed my parcel pick-up or parcel delivery?
- Pgeon will leave a “Sorry Card” at your home or office. Contact us to arrange a reattempt delivery or parcel self-collection.
Why is my parcel not delivered?
- Your parcel might not be delivered due to the following reasons:
- Parcel weight dispute
- Parcel mispackaging
- Parcel miss-delivery
- Public holidays or weekends
- Any other unforeseen circumstances that caused delivery backlog
- The delivery will be resumed as soon as the issue is resolved.