Shipping Information [Q&A]

What delivery service are we using? 
  • Pgeon

How long does it take to send a parcel?
  • Once order confirm, around 1 to 3 business days.

Where can I track my parcel?
  • You may track your parcel here

What if I missed my parcel pick-up or parcel delivery?
  • Pgeon will leave a “Sorry Card” at your home or office. Contact us to arrange a reattempt delivery or parcel self-collection. 
Why is my parcel not delivered?
  • Your parcel might not be delivered due to the following reasons:
  1. Parcel weight dispute
  2. Parcel mispackaging
  3. Parcel miss-delivery
  4. Public holidays or weekends
  5. Any other unforeseen circumstances that caused delivery backlog
  • The delivery will be resumed as soon as the issue is resolved.